Terms of Service

These terms govern your use of genovaflow.ai and, at a high level, how our engagements work. Specific client engagements are governed by the written proposal or agreement for that engagement; where the two differ, the engagement agreement wins.

1. Using this website

You may browse, link to, and quote this site for any lawful purpose. You may not attempt to disrupt it, probe it for vulnerabilities without authorization, scrape it at abusive rates, or misrepresent its content as your own. The site's content is provided "as is" for general information and is not professional advice.

2. Our services

GenovaFlow designs, builds, and deploys AI agents and agentic automations for businesses. Scope, timeline, and price for any engagement are set in writing before work begins: a fixed quote after a scoping call, with no separate audit or discovery fee.

3. The outcome guarantee

Our standard engagement carries the guarantee stated on this site: we agree a specific, measurable result for the first deployment in writing before the build starts. If that first deployment does not achieve the agreed result within the agreed measurement window, you do not pay for it, and you keep the delivered agents, prompts, and data. The agreed metric, window, and any conditions (for example, timely access to your systems) are defined in the engagement agreement. that written definition is what the guarantee refers to.

4. Ownership

On completion (or under the guarantee above), the client owns the delivered agents, prompts, configurations, integration code, and data produced by the deployment. GenovaFlow retains ownership of the tools, know how, and generic components it had before the engagement, and grants the client whatever license is needed to use the delivered work without us.

5. Client responsibilities

• Provide timely access to the systems and information the engagement needs.
• Ensure you have the right to connect the systems and data you ask us to automate.
• Keep a human in the loop where law or good judgement requires one. AI agents are deployed with escalation rules for a reason.
• Comply with laws that apply to your use of the deployed agents (for example telemarketing, recording consent, and messaging rules in your market).

6. What is specific to AI

AI systems are probabilistic. We design agents with explicit boundaries, escalation rules, and audit logs, and we test against your real scenarios before launch, but no one can guarantee an AI system will never produce an incorrect or unexpected output. Deployments are configured so that consequential actions have appropriate checks, and the engagement agreement defines what the agent is and is not authorized to do.

7. Third party platforms

Deployments typically run on third party platforms (telephony, messaging, model providers, schedulers). Their availability and terms are outside our control; we pick reputable providers and design around failure modes, but we are not liable for third party outages or policy changes.

8. Limitation of liability

To the maximum extent permitted by law: our total liability arising out of or relating to the website or an engagement is capped at the fees actually paid for the engagement giving rise to the claim, and neither party is liable for indirect, incidental, or consequential damages. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Termination

Either party may end an engagement as set out in its agreement. Work completed and accepted up to termination is payable; ownership under section 4 applies to what has been delivered and paid for (or is covered by the guarantee).

10. Governing law

These website terms are governed by the laws of the jurisdiction in which GenovaFlow is established, without regard to conflict of law rules. Engagement agreements state their own governing law and venue.

11. Contact

Questions about these terms: contact@genovaflow.com. Postal address: P.O. Box 452841, Dubai, UAE.